Contact Us

Before contacting us, please determine who you need to contact.

Contact TOEFL^® Services at ETS for help with:

Your ETS account, including password assistanc
Rescheduling a TOEFL iBT^® test center appointment to a Special Home Edition appointment
Canceling a TOEFL iBT Special Home Edition test appointment
Reporting issues with downloading the ETS secure browser
Reporting test day issues

Contact ProctorU^® for help with:

Your ProctorU account
Rescheduling a TOEFL iBT Special Home Edition appointment to another Special Home Edition appointment
Reporting issues with the ProctorU secure monitoring system
Questions about the system requirements for taking the TOEFL iBT Special Home Edition test

Then select the correct customer service below.

TOEFL^® Services at ETS

Please have the following information available when contacting TOEFL Services. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your TOEFL test.

Name
Address
Email Address
Date of Birth
Test Date
Registration Number
ETS ID Number

Live Chat:
Live Chat
Phone:
+1-609-771-7100 or +1-877-863-3546
Monday–Friday 8 a.m. to 7:45 p.m. US Eastern Time (except for U.S. holidays)
Email:
[email protected]

ProctorU

Please have the following information (if applicable) available when calling or included in your written correspondence:

Name
Test Date
Email Address used in your ETS account

Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Phone:
+1-855-772-8678
Support is available 24/7.
Email:
[email protected]

Note: This page provides contact information specific to inquiries about taking the TOEFL iBT Special Home Edition test. For all other inquiries including computer-delivered test registration, test question inquiries and test center complaints, please visit our Contact Us page.

Contact Us

TOEFL® Services at ETS

ProctorU

TOEFL^® Services at ETS